Returns

Always shop with confidence at On Trend Golf 

Shopping with confidence – it’s what we know you want.

When you shop with On Trend Golf, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return by sending it straight back to our store. 

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

  • Original register receipt (no photocopies accepted)
  • Proof of Purchase (included with all online purchases and Click & Collect)
  • Original return/exchange receipt

Change of mind

If you have changed your mind about your purchase, On Trend Golf will be pleased to offer you a refund or exchange provided that:

  • You have produced satisfactory Proof of Purchase; and
  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • The item is not a Special Exception 

If you are unable to provide satisfactory Proof of Purchase, On Trend Golf may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • We can verify that the item was originally purchased from On Trend Golf; and
  • The item is not a Special Exception; and
  • Satisfactory Identification is presented at the time of the return. On Trend Golf will accept:
    • A current Drivers Licence, including Learners permit with photograph
    • Proof of Age card that is approved by the Government with photograph and signature within the seal
    • Blind Citizens Card with photograph
    • Australian or International Passport
    • Police, Government or Armed Services sealed identification card with photograph and signature within the seal
    • Pension cards for aged, invalid widows, supporting parents and carers; or

If under any circumstance that the following conditions are breached there will be NO refund or credit issued.